Frequently Asked Questions/Store Policies
Who do I contact if I have a problem with anything?
If you have any questions or concerns about anything please email us at email@example.com and a friendly staff member will get back to you as soon as possible.
How do I return or exchange a product?
All products on this site are made to order so as a result we do not accept any returns or exchanges. All sales are final so you should double check to make sure you are ordering the correct size product.If you received a defective item, we'll gladly replace it as long as you contact us within 30 days of receiving your order. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.
Who do I contact if I have a problem with shipping?
If you have a problem with your shipment, such as not receiving a package that has been marked as delivered on the tracking info provided, please contact the shipping carrier and they will be able to further assist you. We are not responsible for the delivery of packages after we ship them from our site. After ordering please make sure the address you provide is accurate. We do not reship or refund orders due to wrong addresses.
When can I expect my order?
Order are shipped within 1-3 days and usually take 3-7 days to arrive.
What happens if my order is returned due to entering a wrong/invalid address?
Any orders that are returned to us by the mail carrier due to "invalid address" or "Undeliverable address" can be reshipped, but you will be subjected to a $7 processing and reshipment Fee.You will have 30 days to request a reshipment from the time it is sent back to us or from the time you state did not receive. After that time your order will be added back to our store inventory and will no longer be available for you to claim.
What should I do if my order was never delivered?
If you receive an email that your package has been delivered but you have not received it, then please email us and we will assist you. Any "Unreceived package" claims must be made within 30 days of the date that you were notified that it was delivered. Any claims after the 30 day period will not be accepted.
Is International Shipping Available?
We ship to all counties worldwide. Some international shipments are subjected to customs fees and other fees from the countries they are being sent to. Any fees incurred are the responsibility of the buyer to pay.